Some cases of misuse of the e-ticketing facility relating to fraudulent claims of e-ticket refunds and issues connected with Tatkal booking through the website, had come to notice. Measures taken in this regard are:
i. Access to Tatkal booking and normal booking on the opening day of reservation through e-tickets by the travel agents/web-service agents/web agents of Indian Railway Catering and Tourism Corporation (IRCTC), has been disabled between 08.00 hours and 09.00 hours.
ii. An Anti Fraud Squad has also been created by IRCTC to detect cases of fraudulent activity and for exercising constant checks.
iii. Action in the form of deactivation of IDs and imposition of fines has been taken against agents found involved in any fraudulent activity.
iv. The powers to field supervisors to flag cancelled trains on the computerized systems have been reviewed and regulated.
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