India Post provides a number of services to the people of India in the areas of transmission of mail, small savings, insurance and retail etc. Presence of other private service providers in these areas including that of mail transmission is a source of competition to the Department of Posts. This competition provides the Department of Posts an opportunity as well as impetus to improve its quality of service in its various areas of operations so as to meet the expectations of the customer’s and increase its volume of business.
In the area of mail transmission, Department of Posts has introduced Speed Post Service to meet the customers need for a faster and time bound express mail service.
There is no authoritative data available regarding quality of service of private courier services viz-a-viz Speed Post service. However, Speed Post service has been able to face the competition and gain the trust and the confidence of the customers which is reflected in the steady growth of traffic of Speed Post articles booked as well as revenue generated in the country over the years. The revenue of Speed Post grew at an annual rate of 19 % in the year 2009-10 over that of last year.
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