Multilingual Helpline for Tourists

The Minister of State (Independent Charge) for Culture & Tourism Shri Shripad Yesso Naik has said that the Ministry of Tourism, Government of India, in order to provide information services to incoming tourists (pre and post arrival), has initiated action to set up a telephonic Contact Centre through competent, qualified and experienced partners. 

In a written reply in the Lok Sabha today he said, this service will primarily serve (i) those who are calling from abroad and know very little about travel within India; and (ii) those who have reached India but do not understand Indian systems (including private sector systems) and/or Indian languages, often not even English. The Ministry will outsource back offices for guidance services. The languages to be handled by the contact centres include ten international languages besides English and Hindi i.e. Arabic, French, German, Italian, Japanese, Korean, Chinese, Portuguese, Russian, Spanish. Ministry is making all efforts to ensure that the infoline commences by 31st March 2015. 

Shri Naik said, identification of tourist spots is a continuous process and information on all important domestic tourist spots are available on the website of Ministry of Tourism www.incredibleindia.org.